Unsolicited email is being routed into Microsoft Business Solutions CRM when the system is set to only accept solicited email (874757)

SYMPTOMS

Unsolicited emails (new emails not originating in Microsoft CRM) that are being sent to Microsoft CRM users are being routed into Microsoft CRM even though the system and the user settings are set to accept only solicited email.



CAUSE

The unsolicited emails may have been sent from an individual who has Microsoft CRM installed. The emails may have been sent from a Microsoft CRM system causing a GUID to exist in the subject of the email.

RESOLUTION

When Microsoft CRM users (system A) are receiving unsolicited emails from an external individual that also has Microsoft CRM installed (system B), if the email is sent from their Microsoft CRM system, a GUID is put into the subject line of the email. Then, when the email is received by System A, the Microsoft CRM Exchange Router sees the GUID in the subject line and assumes the email originated from System A and routes the email into Microsoft CRM (System A).

MORE INFORMATION

Currently, the Microsoft CRM Exchange Router does not check to ensure that an incoming email with a GUID in the subject line is linked to an existing Activity Email in Microsoft CRM. It only assumes there is an existing Activity Email in Microsoft CRM based on the fact that a GUID exists in the subject line. So, if an external Microsoft CRM system sends an email to an individual that also uses Microsoft CRM, the email will be routed in Microsoft CRM automatically, even if the user's settings are set to accept only solicited email.
This issue has been resolved in version 1.2 of Microsoft CRM.

REFERENCES



This article was TechKnowledge Document ID: 34198