The Microsoft Exchange Information Store service does not start, and event IDs 1180 and 5000 are logged on your Exchange Server 2003 Service Pack 1 computer (873452)

SYMPTOMS

The Microsoft Exchange Information Store service may not start on your Microsoft Exchange Server 2003 computer that has Exchange Server 2003 Service Pack 1 installed. Additionally, events that are similar to the following may be logged in the application event log:Event Type: Error
Event Source: MSExchangeIS
Event Category: Content Engine
Event ID: 1180
Description:
Error 0x80010119 initializing the Microsoft Exchange Server Internet Conversion Library. Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 5000
Description: Unable to initialize the Microsoft Exchange Information Store service. Error.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Exchange Server 2003 Service Pack 1 (SP1) installed.

Restart requirement

You do not have to restart your computer to install this hotfix. However, the following Exchange services are automatically restarted when you install this hotfix:

Microsoft Exchange Information Store service
Microsoft Exchange Event service

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size        File name
   --------------------------------------------------------------
   10-Aug-2004  08:01  6.5.7232.25     3,230,720   Mdbmsg.dll       
   10-Aug-2004  08:35  6.5.7232.25     5,130,752   Store.exe

MORE INFORMATION

You may have previously installed hotfix 836027 to correct this same problem before you installed Exchange Server 2003 SP1. Because the 836027 hotfix was not included in the Exchange Server 2003 SP1 release, you must install this post-SP1 hotfix on your Exchange Server 2003 SP1 computers.

For additional information about hotfix 836027, click the following article number to view the article in the Microsoft Knowledge Base:

836027 The Exchange Server 2003 Information Store service does not start, and event IDs 1180 and 5000 are logged

For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages