The value of the NUMPAGES field is incorrect on a page that contains a field that cross-references across pages in Word 2000 (873320)


The information in this article applies to:

  • Microsoft Word 2000
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you update the NUMPAGES field on a page that contains a field that cross-references across pages of a document in Microsoft Word 2000, the value of the NUMPAGES field is one less than the total number of pages that are in the document.

Note If you update the value of the NUMPAGES field on a page that does not contain a cross-reference field, the total number of pages is correct.

CAUSE

This issue may occur when the cross-reference field contains both Double-Byte Character Set (DBCS) and Single-Byte Character Set (SBCS) characters.

RESOLUTION

How to obtain the hotfix

This issue is fixed in the Word 2000 post-Service Pack 3 Hotfix Package that is dated July 12, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

871256 Description of the Word 2000 post-Service Pack 3 hotfix package: July 12, 2004


After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the EnableQfe12629Fix registry key and to activate the hotfix.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To activate this hotfix, follow these steps:
  1. Quit Word 2000.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate, and then click to select the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Options

  5. After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD Value.
  6. Type EnableQfe12629Fix, and then press ENTER.
  7. Right-click EnableQfe12629Fix, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to quit Registry Editor.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbnumbering kbformat kbOffice2000preSP4fix kbbug kbfix KB873320 kbAudEndUser
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