The .bks file may not run successfully when you use the NTBackup utility in Windows Server 2003 to run a Unicode .bks file that the NTBackup utility did not create (872937)


The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition

SYMPTOMS

When you use the NTBackup utility in Microsoft Windows Server 2003 to run a Unicode backup script file (.bks) that the NTBackup utility did not create, the .bks file may not run successfully.

CAUSE

This problem may occur if the scripting engine adds a Unicode header (0xFFFE) to the start of the Unicode .bks file. The NTBackup utility cannot parse Unicode .bks files that include this Unicode header.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name        Platform
   ------------------------------------------------------------------------
   19-Jul-2004  08:34  5.2.3790.193    3,342,336  NTBackup.exe     IA-64
   19-Jul-2004  17:38  5.2.3790.193    1,171,968  NTBackup.exe     x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Microsoft Windows 2003 Service Pack 1.

REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbBackup kbwinservsetup kbStorageMgmt kbBug kbfix kbWinServ2003preSP1fix KB872937 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.