RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
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16-Jul-2004 16:55 69,899 Anytoresponse_v2.xml
16-Jul-2004 16:55 40,981 Contexttoheaders_v2.xml
16-Jul-2004 16:55 116,516 Rnmsgto0a1_v2.xml
16-Jul-2004 16:55 68,637 Rnmsgtoackall_v2.xml
16-Jul-2004 16:55 67,313 Rnmsgtoexpall_v2.xml
16-Jul-2004 16:55 67,369 Rnmsgtonackall_v2.xml
Note Because of file dependencies, the most recent hotfix that contains these files may also contain additional files.
REFERENCES
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684
Description of the standard terminology that is used to describe Microsoft software updates