Event 9582 is logged and memory leaks occur on an Exchange 2000 computer when an IMAP client looks up e-mail addresses (872776)

SYMPTOMS

A computer that is running Microsoft Exchange 2000 Server may experience the following problems when an Internet Message Access Protocol (IMAP) client looks up e-mail addresses in a message that contains more than 1,600 addresses in the To box, the Cc box, or the Bcc box:

Memory leaks occur in one or more of the following processes:
- Inetinfo.exe
- Store.exe
- Mad.exe
The following event is logged in the System log: Event ID: 9582
Type: Error
Event Source: MSExchangeIS
Event Category: Performance
Description:
The virtual memory necessary to run your Exchange server is fragmented in such a way that normal operation may begin to fail. It is highly recommended that you restart all Exchange services to correct this issue.
The computer stops responding.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
-----------------------------------------------------------
04-Aug-2004  00:20  6.0.6615.0         94,208  Eximap4.dll      
04-Aug-2004  00:21  6.0.6615.0         61,440  Imap4be.dll

For additional information, click the following article number to view the article in the Microsoft Knowledge Base: