Other child sites are unexpectedly removed after you delete a child site from the parent site in Systems Management Server (872772)


The information in this article applies to:

  • Microsoft Systems Management Server 2003 SP1
  • Microsoft Systems Management Server 2003
  • Microsoft Systems Management Server 2.0

SYMPTOMS

When you use the SMS Administrator console to delete a child site from a parent site in Microsoft Systems Management Server (SMS) 2003 and in SMS 2.0, other child sites that belong to the same parent site are unexpectedly removed.

CAUSE

This problem may occur because of the timing of events in the SMS site hierarchy. If a change is made to the site control file for the site that you want to delete, and then that change is processed immediately before the deletion of that child site, this problem may occur.

RESOLUTION

SMS 2003 service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

Systems Management Server 2003 hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Systems Management Server 2003
   Date         Time   Version             Size  File name
   ----------------------------------------------------------
   25-Dec-2003  12:55  2.50.2726.147  1,740,800  Basesvr.dll
   25-Dec-2003  12:55  2.50.2726.147    233,472  Hman.dll
   06-Aug-2000  09:51  2000.80.194.0    274,489  Ntwdblib.dll
   23-Feb-2003  10:05  2.0.1493.5011    855,312  Preinst.exe
Systems Management Server 2003 Service Pack 1
   Date         Time   Version              Size  File name
   -------------------------------------------------------------------------------
   24-Oct-2004  23:20  2.50.3174.1165  1,765,376  Basesvr.dll
   24-Oct-2004  23:20  2.50.3174.1165    237,568  Hman.dll
   19-Aug-2005  08:44  2.50.3174.1165    844,520  Sms2003-sp1-kb872772-x86-enu.exe
   24-Dec-2003  22:30  2.50.2726.154      40,960  Smsse.dll

Systems Management Server 2.0 hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server 2.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have SMS 2.0 Service Pack 4 (SP4) installed on the computer.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version             Size  File name
   ----------------------------------------------------------
   02-May-2002  00:20  2.0.1493.4227  1,587,104  Basesvr.dll
   15-Sep-2001  11:00  2.0.1493.4000     82,064  Cmprov.dll
   01-May-2002  22:10  2.0.1493.4213     91,536  Colleval.dll
   01-May-2002  12:05  2.0.1493.4105    121,440  Compmgr.exe
   02-May-2002  00:20  2.0.1493.4227    109,936  Hman.dll
   06-Aug-2000  09:51  2000.80.194.0    274,489  Ntwdblib.dll
   23-Feb-2003  10:05  2.0.1493.5011    855,312  Preinst.exe

WORKAROUND

To work around this problem, wait 24 hours for the SMS site hierarchy to correct itself. The SMS site hierarchy will correct itself when the deleted child site sends a heartbeat control file to the parent site.

For additional information about what occurs when you use the SMS Administrator console to delete a child site, see the "More Information" section.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.

MORE INFORMATION

When a child site is deleted from the SMS Administrator console, the child site is deleted from the parent site database. The child site is not removed from the child site server. The child site remains fully operational.

The SMS hierarchy will correct itself within 24 hours when the deleted child site sends a heartbeat site control file to the parent site. When the parent site receives this file from the child site, the deleted child site entry in the parent site database is replaced. After the deleted child site database entry is replaced, the hierarchy will appear as expected in the SMS Administrator console.

Note When the deleted entry in the parent site database is replaced, additional site replication traffic will occur because the child site will replicate all client and software distribution information to its parent site. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:4/14/2006
Keywords:kbQFE kbHotfixServer kbfix kbSMS2003spfix kbSMS2003bug kbwinservperf kbMgmtServices KB872772 kbAudITPRO
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