You receive an error message and Word 2002 quits unexpectedly when you work with a Word 2002 document that is opened in Hummingbird DM 5.1 (871240)


The information in this article applies to:

  • Microsoft Word 2002

SYMPTOMS

When you work with a Microsoft Word 2002 document that is opened in the document management program Hummingbird DM 5.1, Word 2002 may quit unexpectedly, and you may receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the details of the error message, you receive an error signature that is similar to the following: 
Application Name  Application Version  Module Name  Module Version  Offset
--------------------------------------------------------------------------
Winword.exe       10.0.5522.0          Winword.exe  10.0.5522.0     00129079
Winword.exe       10.0.5522.0          Winword.exe  10.0.5522.0     0045fd4a
Winword.exe       10.0.5522.0          Mso.dll      10.0.4219.0     00005ae9
Winword.exe       10.0.5522.0          Mso.dll      10.0.4219.0     00004d7
Additionally, other offsets are possible.

RESOLUTION

Word 2002 may quit unexpectedly in one of the following files:
  • Winword.exe
  • Mso.dll
Each file has its own fix.

How to obtain the hotfix for Winword.exe

This problem is fixed in the Word 2002 post-Service Pack 3 hotfix package released May 5, 2004.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

830807 Description of the Word 2002 post-Service Pack 3 hotfix package: May 5, 2004

How to obtain the hotfix for Mso.dll

This problem is fixed in the Microsoft Office XP post-Service Pack 3 hotfix package released May 9, 2004.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

829349 Description of the Office XP post-Service Pack 3 hotfix package for Mso.dll: May 9, 2004

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Hummingbird DM 5.1, visit the following Hummingbird Web site:

http://www.wais.com/index.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:9/12/2006
Keywords:kberrmsg kbstoprespond kbOfficeXPpostSP3fix kbfix kbbug kbQFE KB871240 kbAudITPRO
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