E-mail notifications are not sent by Windows SharePoint Services or by SharePoint Team Services when content on the Web site changes (871148)

SYMPTOMS

After you configure the Alerts feature in Microsoft Windows SharePoint Services or after you configure the Web Subscriptions feature in SharePoint Team Services from Microsoft to send you an e-mail notification, you may find that you do not receive any e-mail notifications. No e-mail notifications are sent when you create, delete, or modify content on a Windows SharePoint Services Web site or on a SharePoint Team Services Web site. The content may be a document, a list, or an item in a list.

CAUSE

This issue may occur if the SharePoint Timer Service is not running on the computer. The SharePoint Timer Service processes e-mail notifications in Windows SharePoint Services and in SharePoint Team Services. If the SharePoint Timer Service is not running, e-mail notifications are not sent. The SharePoint Timer Service is installed on the computer when you install Windows SharePoint Services or when you install SharePoint Team Services.

RESOLUTION

To resolve this issue, configure the SharePoint Timer Service to use the Automatic startup type option if it is not already configured, and then start the SharePoint Timer Service. To do this, follow these steps:

Click Start, point to Programs, point to Administrative Tools, and then click Services.
In the list of services, double-click SharePoint Timer Service.

Note If the SharePoint Timer Service does not appear in the list of services, the SharePoint Timer Service may not be installed on your computer. You may have to reinstall either Windows SharePoint Services or SharePoint Team Services on your computer. After you reinstall Windows SharePoint Services or SharePoint Team Services, follow the steps in this article to configure the service to use the Automatic startup type option and to start the service.
In the Startup type box, click Automatic if it is not already selected.

Note When you configure the service to use the Automatic startup type option, the service starts automatically when the computer starts.
Under Service status, click Start, and then click OK.

MORE INFORMATION

For additional information about how to troubleshoot a similar issue where notifications are not sent from SharePoint Team Services, click the following article number to view the article in the Microsoft Knowledge Base:

320601 STS: Subscriptions e-mail notifications are not sent

For additional information about how to manage alerts in Windows SharePoint Services, see the "Managing Alerts" topic in the "Administration" section of the Microsoft Windows SharePoint Services 2.0 Administrator's Guide. To obtain the Microsoft Windows SharePoint Services 2.0 Administrator's Guide, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=a637eff6-8224-4b19-a6a4-3e33fa13d230&displaylang=en

For additional information about how to manage Web subscriptions in SharePoint Team Services, see the "Subscriptions" topic in the SharePoint Team Services Site Administration product documentation. To do this, click Help on the Site Administration page, click Index, and then locate the "Subscriptions" topic. Or, to view the SharePoint Team Services product documentation, visit the following Microsoft Web site, expand Site Administration in the left pane, expand Subscriptions, and then click About managing subscriptions or click Specify subscription settings:

http://www.microsoft.com/resources/documentation/STS/2001/all/proddocs/en-us/default.mspx