Error message when you try to run the Wireless Network Setup Wizard after you update to Windows XP Service Pack 2 or Windows XP Tablet PC Edition 2005 (871122)


The information in this article applies to:

  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Media Center Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Microsoft Windows XP Tablet PC Edition 2005

INTRODUCTION

The Wireless Network Setup Wizard and the View Available Wireless Networks feature both rely on the Wireless Zero Configuration service to provide their functionality to Microsoft Windows XP Service Pack 2 (SP2) and Microsoft Windows XP Table PC Edition 2005. If the Wireless Zero Configuration service is not available, you receive an error message that directs you to this article.

MORE INFORMATION

This behavior occurs for several reasons. Some computer and hardware manufacturers provide their own configuration software that replaces the Wireless Zero Configuration service that is provided in Windows. In that case, you must use the software that is provided by the manufacturer to configure your wireless network. If you want to use the Wireless Network Setup Wizard or the View Available Wireless Networks feature to configure your wireless device, see the documentation that came with your computer or with your wireless network card. Use this documentation to determine whether you can use the Wireless Zero Configuration service to configure your wireless network. Sometimes, you cannot use the Windows functionality.

If your computer or your wireless network adapter did not come with its own wireless network software, follow these steps:
  1. Click Start, click Run, type ncpa.cpl, and then click OK.
  2. Click Network Connections.
  3. In Network Connections, click to select your wireless connection, and then click Change settings of this connection.
  4. On the Wireless Networks tab, click to select the Use Windows to configure my wireless network settings check box.

To start the Wireless Zero Configuration service, follow these steps:
  1. Click Start, click Run, type %SystemRoot%\system32\services.msc /s, and then click OK.
  2. Double-click Wireless Zero Configuration.
  3. In the Startup type list, click Automatic, and then click Apply.
  4. In the Service status area, click Start, and then click OK.

If you receive an error message when you try to start the service, see the "References" section for more troubleshooting information.

REFERENCES

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

815485 Overview of the WPA Wireless Security Update in Windows XP

313242 How to troubleshoot wireless network connections in Windows XP

Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbSecurity kbinfo kb3rdparty kbConsumer kbUSB kbNetworkCard kbDriver kbHardware kbwireless kbwizard kbnetwork kbtshoot KB871122 kbAudEndUser kbAudITPRO
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