SonicWALL Complete Anti-Virus program does not work after you install Windows XP Service Pack 2 or Windows XP Tablet PC Edition 2005 (870897)

The information in this article applies to:

Microsoft Windows XP Home Edition Service Pack 2 (SP2)
Microsoft Windows XP Media Center Edition Service Pack 2 (SP2)
Microsoft Windows XP Professional Service Pack 2 (SP2)
Microsoft Windows XP Tablet PC Edition 2005

SYMPTOMS

After you update your computer to Microsoft Windows XP Service Pack 2 (SP2) or Microsoft Windows XP Tablet PC Edition 2005, the SonicWALL Complete Anti-Virus antivirus program may not be able to connect and download new virus signature updates automatically or manually.

Note The Windows XP SP2 features and components are included in Windows XP Tablet PC Edition 2005.

If you try to install the SonicWALL Complete Anti-Virus program, you may receive the following error message:

Unable to Create Cabinet Installer Object. Agent Service may not be running properly

CAUSE

This problem occurs because the SonicWALL Complete Anti-Virus program uses the MyAgtSvc agent to handle various operations. This agent is installed with no run or activation permissions specified. Because of changes in Windows XP SP2, MyAgtSvc cannot start without run or activation permissions.

STATUS

The SonicWALL company knows about this problem. For more information as it becomes available, visit the following SonicWALL Web site:

http://www.sonicwall.com/products/antivirus.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	11/16/2004
Keywords:	kbtshoot kbAppCompatibility kbConsumer kb3rdparty kberrmsg kbprb KB870897 kbAudEndUser kbAudITPRO