Remote Storage recall notifications do not work in Windows XP Service Pack 2 or in Windows XP Tablet PC Edition 2005 (870705)
The information in this article applies to:
- Microsoft Windows XP Home Edition Service Pack 2 (SP2)
- Microsoft Windows XP Media Center Edition Service Pack 2 (SP2)
- Microsoft Windows XP Professional Service Pack 2 (SP2)
- Microsoft Windows XP Tablet PC Edition 2005
Important This article contains information that shows you how to help
lower security settings or how to turn off security features on a computer. You
can make these changes to work around a specific problem. Before you make these
changes, we recommend that you evaluate the risks that are associated with
implementing this workaround in your particular environment. If you implement
this workaround, take any appropriate additional steps to help protect your
system. SYMPTOMSAfter you upgrade to Microsoft Windows XP Service Pack 2
(SP2) or to Windows XP Tablet PC Edition 2005, if you open a file on a share where Remote Storage is turned on, you may
not receive a "Recall in progress" notification if the file is out on tape.
However, the file is still recalled and available for your use.CAUSEThis behavior occurs because of DCOM hardening and firewall
changes in Windows XP SP2. Because of these changes, Windows XP no longer sends
recall notifications in Remote Storage.WORKAROUNDWarning This workaround may make your computer or your network more
vulnerable to attack by malicious users or by malicious software such as
viruses. We do not recommend this workaround but are providing this information
so that you can implement this workaround at your own discretion. Use this
workaround at your own risk. If you must re-enable Remote Storage
recall notifications, use one of the following methods:
- Add anonymous access to DCOM limits in Component
Services.
- Add RsNotify.exe and TCP port 135 to your firewall
exception list.
Add anonymous access to DCOM limits in
Component ServicesNote We do not recommend that you add anonymous access and start
permissions to the DCOM computer-wide limits. Adding these permissions relaxes
the computer-wide limitations for remote access. Therefore, follow these steps
only if you must continue to receive recall notifications on the client
computers. To add anonymous access to DCOM limits in Component
Services, follow these steps:
- Click Start, click Run,
type dcomcnfg.exe in the Open box, and
then click OK.
- Locate the Console Root node, expand
Component Services, expand Computers, and
then click My Computer.
- If you receive a Windows Security Alert, click
Unblock to unblock Microsoft Management Console.
- Right-click My Computer, and then click
Properties.
- In My Computer Properties, click the
COM Security tab.
- In the Access
Permissions area, click Edit Limits.
- Click Add, type Anonymous
Logon, and then click OK.
- In Permissions for Anonymous Logon, click
to select all the Allow settings, and then click
OK.
- In the Launch
and Activation Permissions area, click Edit Limits.
- Click Add, type Anonymous
Logon, and then click OK.
- In Permissions for Anonymous Logon, click
to select all the Allow settings, and then click
OK.
- Click OK, and then quit Component
Services.
Add RsNotify.exe and TCP port
135 to your firewall exception list- Click Start, click Run,
type Firewall.cpl in the Open box, and
then click OK.
- On the Exceptions tab, click Add
Program.
- Click Browse, locate the Rsnotify.exe
file, and then click OK.
Note By default, the file is located in the Installation
drive:\Windows\System32 folder. - In the Programs and Services list, click
the Rsnotify option button.
- On the Exceptions tab, click Add
Port.
- In the Port
number text box, type 135, and then click the TCP option button.
- In
the Name text box, type RsNotify for the exception, and then click OK.
- In the Windows Firewall dialog box, click
RsNotify in the Programs and Services list,
and then click OK.
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
Modification Type: | Major | Last Reviewed: | 11/12/2004 |
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Keywords: | kbinfo kbtshoot kbnetwork kbfix kbBug KB870705 kbAudITPRO kbAudEndUser |
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