The sender's name appears as Sender Unspecified or Unknown when you open an e-mail message in Outlook Express 6.0 (870642)


The information in this article applies to:

  • Microsoft Outlook Express 6.0

SYMPTOMS

When you open an e-mail message in Microsoft Outlook Express 6.0, the e-mail sender's name appears as Sender Unspecified or Unknown.

CAUSE

This problem occurs if the Norton Internet Security software is installed on your computer.

RESOLUTION

The Norton Internet Security software suite contains multiple products including antivirus and personal firewall software. Contact Symantec for more information about how to configure their software so that it is compatible with both Microsoft Outlook and Microsoft Outlook Express.

For more information, visit the following Symantec Web site:

http://www.symantec.com/techsupp/

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:8/3/2004
Keywords:kb3rdparty kbtshoot kbprb KB870642 kbAudEndUser kbAudITPRO
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