How to install the Exchange edition of the Microsoft Product Support Reporting Tool (870640)

INTRODUCTION

This article describes how to install the Exchange edition of the Microsoft Product Support Reporting Tool. The Microsoft Product Support Reporting Tool is a compressed software package that contains one or more scripts and other utilities that you can use to capture critical system, diagnostic, and configuration information about your computer. The Microsoft Product Support Reporting Tool includes the Exchange edition that is described in this article and other versions that are designed for specific support issues.

For additional information about the Microsoft Product Support Reporting Tool, including information about the system requirements to run the Microsoft Product Support Reporting Tool, the specialty editions of the tool, and where to obtain the tool, click the following article number to view the article in the Microsoft Knowledge Base:

818742 Overview of the Microsoft Configuration Capture Utility (MPS_REPORTS)

MORE INFORMATION

The Exchange edition of the Microsoft Product Support Reporting Tool (MPSRPT_Exchange.exe) is intended for use by Microsoft support customers to gather detailed system status and configuration information. The data that is collected helps the Microsoft Support Professional with fault isolation.

The Microsoft Product Support Reporting Tool is a self-installing tool. It runs on Microsoft Windows NT 4.0, Microsoft Windows 2000 Server, and Microsoft Windows Server 2003. Every time that you run MPSRPT_Exchange.exe, it is reinstalled. (It overwrites the previous installation.) MPSRPT_Exchange.exe then calls MPSRpt.cmd to gather the reports. The Microsoft Product Support Reporting Tool does not make any registry changes or modifications to the operating system.

For additional information about the Exchange edition of the Microsoft Product Support Reporting Tool, view the Readme.txt file for the tool. To view this file, visit the following Microsoft Web site:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd915706/MPSRPT_Exchange_Readme.txt

How to download and install the Exchange edition of the Microsoft Product Support Reporting Tool

To download and install the Exchange edition of the Microsoft Product Support Reporting Tool, follow these steps:

Download the MPSRPT_Exchange.exe file. Download the MPSRPT_Exchange.exe package now. For additional information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Double-click the MPSRPT_Exchange.exe file that you saved to your computer, and then accept the End User License Agreement (EULA).

Note Be patient while the Exchange edition of the Microsoft Product Support Reporting Tool collects data. The Microsoft Product Support Reporting Tool may appear to stop responding (hang) but it can take from five to fifteen minutes to complete.

A file named Computer_Name_MPSReports_Date.cab is created in the %SystemRoot%\MPSReports\Exchange\Cab folder. This file contains the reports that are generated by the Exchange edition of the Microsoft Product Support Reporting Tool. If the .cab file is not created, copy all the files in the %SystemRoot%\MPSReports\Exchange folder to a compressed (zipped) file.

Note The %SystemRoot% folder is the folder where you installed the operating system. Typically, this is the C:\Winnt folder or the C:\Windows folder.
Send the .cab file or the compressed (zipped) file directly to your Microsoft Support Professional by using the method that is specified by your Microsoft Support Professional.

For more information about how to download and install the other versions of the Microsoft Product Support Reporting Tool, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-88B7-F9C79B7306C0&displaylang=en