Carriage returns in the quote's description are removed on mail merge from Microsoft CRM Sales for Outlook 1.2 (870575)



The information in this article applies to:

  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 1.2
  • Microsoft CRM 1.2

SYMPTOMS

In Microsoft CRM Sales for Outlook 1.2, when you create a mail merge document from a quote that contains blank lines, that is, carriage return-line feeds, in its description field, the Description field in the resultant mail merge document is put into a single line and does not retain the carriage return-line feeds.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2


Modification Type:MinorLast Reviewed:9/7/2006
Keywords:kbMBSMigrate kbprb kbQFE kbHotfixServer KB870575 kbAudEndUser kbAudITPRO