Envelope Return Address Smudged on HP LaserJet Printers (87503)
The information in this article applies to:
- Microsoft Windows 3.1
- Microsoft Windows 3.11
This article was previously published under Q87503 SYMPTOMS
When you print an envelope on a HP LaserJet series printer, the trailing
edge (right side) of the return address may be smudged or smeared.
CAUSE
This problem is caused by air pockets created within the envelope as it
travels through the paper feed mechanism. This problem does not occur on HP
PostScript printers.
WORKAROUND
To work around this problem, set at least one-third of an inch margins
on the top and trailing edges of the envelope.
MORE INFORMATION
The phenomenon known as a "37 millimeter smudge" can cause text or
graphics close to the trailing edge of an envelope to be smeared. The
air pockets that cause the problem always exist, but only cause
problems when you try to print on the trailing edge of an envelope,
such as printing a return address. The air pockets force the trailing
edge of the envelope to flutter, which causes a disruption in the
static charge during the printing of the return address. This
disruption often produces a smearing effect.
HP Technical Support has confirmed this to be a problem with all laser
printers that feed envelopes with the left side as the trailing edge.
For more information about this issue, call HP Technical Support.
| Modification Type: | Major | Last Reviewed: | 10/13/2003 |
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| Keywords: | KB87503 |
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