Microsoft CRM e-mail messages sent through the Microsoft Business Solutions Sales for Outlook client not appearing in Sent Items folder (869996)
The information in this article applies to:
- Microsoft Business Solutions CRM Sales for Outlook, when used with:
- Microsoft Business Solutions CRM 1.0
- Microsoft Business Solutions CRM 1.0
- Microsoft CRM 1.2
TechKnowledge Content
SUMMARY
Microsoft CRM e-mail messages sent through the Microsoft Business Solutions CRM Sales for Outlook client does not appear in the Sent Items folder in Microsoft Outlook after the e-mail message is sent.
MORE INFORMATION
The Exchange profile of the Microsoft Outlook user is not used during the send e-mail message process.
To send an e-mail message, Microsoft CRM uses the Microsoft CRM Exchange E-mail Router and SMTP (Simple Mail Transfer Protocol) service to send the e-mail message. The message will not be stored in the Sent Items folder in Microsoft Outlook, as the Exchange profile of the user is not used.
To track e-mail messages sent from within the Microsoft CRM Web application or the Microsoft CRM Sales for Outlook client, you can use the Activities view within Workplace. When an e-mail message is sent within Microsoft CRM, a corresponding activity is created for the sent e-mail message. E-mail activities are tracked in the Closed Activities view.
This article was TechKnowledge Document ID: 31696
| Modification Type: | Minor | Last Reviewed: | 9/7/2006 |
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| Keywords: | kbMBSemail kbMBSMigrate KB869996 kbAudEndUser |
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