Description of the PowerPoint 2003 Viewer post-Service Pack 1 hotfix package: August 13, 2004 (867815)


The information in this article applies to:

  • Microsoft Office PowerPoint 2003 Viewer
  • Microsoft Office PowerPoint 2003, Service Pack 1 (SP1)

SUMMARY

Microsoft has released the PowerPoint 2003 Viewer post-Service Pack 1 hotfix package for Microsoft Office PowerPoint 2003 Viewer. This article describes the following information about the hotfix package:

  • Issues that the hotfix package fixes
  • Prerequisites for installing the hotfix package
  • Information about whether you must restart your computer after you install the hotfix package
  • Information about whether the hotfix package is replaced by any other hotfix package
  • Information about whether you must make any registry changes to use one or more of the hotfixes in the package
  • Files that the hotfix package contains

Article contents

INTRODUCTION

This article describes the PowerPoint 2003 Viewer issue that is fixed in the PowerPoint 2003 Viewer post-Service Pack 1 hotfix package that is dated August 13, 2004.

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Issues that the hotfix package fixes

This hotfix package fixes the following issue:

  • 867814 A media clip consumes 100 percent of CPU resources when you play the clip in a slide show in the PowerPoint 2003 Viewer

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MORE INFORMATION

Service pack information

This problem was first corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites

There are no prerequisites to install this hotfix.

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Restart information

You do not have to restart your computer after you apply this hotfix.

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Hotfix replacement information

This hotfix is not replaced by any later hotfix.

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Hotfix file installation steps

To install this hotfix, follow these steps:
  1. Obtain and extract the hotfix that is described in this article.
  2. Double-click the Office2003-kb867815-glb.exe file.
  3. Click Yes to accept the license agreement.
  4. Type the location where you want to extract the hotfix file.

    Note You can click Browse to select the location where you want to extract the hotfix file.
  5. Click OK.
  6. In Windows Explorer, copy or move the Pptview.exe file from the location where you extracted the hotfix file in step 4 to one of the following locations:
    • If you have PowerPoint 2003 installed, copy or move the Pptview.exe file to the folder where PowerPoint 2003 is installed, such as C:\Program Files\Microsoft Office\Office11.
    • If you do not have PowerPoint 2003 installed, copy or move the Pptview.exe file to the folder where PowerPoint 2003 Viewer is installed, such as C:\Program Files\Microsoft Office\PowerPoint Viewer.
  7. Click Yes to confirm the file replacement.
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Registry information

You must create or modify a registry key to use the hotfix that this package contains. For additional information about the registry key, click the following article number to view the article in the Microsoft Knowledge Base:

867814 A media clip consumes 100 percent of CPU resources when you play the clip in a slide show in the PowerPoint 2003 Viewer

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Hotfix file information

This hotfix contains only those files that are required to correct the issue that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information
   Date          Time    Version         Size      File name
   ---------------------------------------------------------------------------
   13-Aug-2004   19:30   5.0.2919.6304   768,528   Office2003-kb867815-glb.exe
After the hotfix is installed, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. 
   Date          Time    Version       Size        File name
   -----------------------------------------------------------
   16-Jun-2004   01:01   11.0.6309.0   1,650,888   Pptview.exe
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 2.

REFERENCES

For additional information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbOffice2003sp1fix kbBug kbfix kbHotfixRollup kbOffice2003preSP2fix KB867815 kbAudEndUser
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