A media clip consumes 100 percent of CPU resources when you play the clip in a slide show in the PowerPoint 2003 Viewer (867814)


The information in this article applies to:

  • Microsoft Office PowerPoint 2003 Viewer
  • Microsoft Office PowerPoint 2003, Service Pack 1 (SP1)
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you play a media clip in a slide show in the Microsoft Office PowerPoint 2003 Viewer, the media clip may consume 100 percent of your computer's CPU resources.

Note To view your CPU resource usage, press CTRL+ALT+DEL, and then click Task Manager.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003



After you install this service pack, follow the steps that are listed in the "More Information" section to set the AnimPriority registry key and to enable the hotfix.

Hotfix information

How to obtain the hotfix

This issue is fixed in the PowerPoint 2003 Viewer post-Service Pack 1 Hotfix Package that is dated August 13, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

867815 Description of the PowerPoint 2003 Viewer post-Service Pack 1 hotfix package: August 13, 2004



After you install this hotfix, follow the steps that are listed in the "More Information" section to set the AnimPriority registry key and to enable the hotfix.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office 2003 Service Pack 2.

MORE INFORMATION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To enable this hotfix, follow these steps:
  1. Quit PowerPoint 2003.
  2. Click Start, click Run, type regedit, and then click OK.
  3. Locate and then click to select the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\PowerPoint\Options

  4. After you select the key that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.
  5. Type AnimPriority, and then press ENTER.
  6. Right-click AnimPriority, and then click Modify.
  7. In the Value data box, type 1, and then click OK.
  8. On the File menu, click Exit to quit Registry Editor.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbOffice2003SP2fix kbOffice2003preSP2fix kbPerformance kbslideshow kbbug kbfix KB867814 kbAudEndUser
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