A USB scanner device may not capture a picture correctly in Windows XP (867780)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

When you try to capture a picture on a universal serial bus (USB) scanner device that is plugged into a Microsoft Windows XP-based computer, the picture may not be captured correctly.

CAUSE

This problem may occur if the Usbport.sys driver submits USB request blocks (URBs) to the scanner out of sequence.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version           Size  File name
   -------------------------------------------------------
   25-Jun-2004  21:52  5.1.2600.1515    5,632  Hccoin.dll       
   11-Apr-2004  03:22  5.1.2600.1515   30,464  Usbccgp.sys
   11-Apr-2004  03:21  5.1.2600.1515   25,216  Usbehci.sys
   11-Apr-2004  03:21  5.1.2600.1515   53,120  Usbhub.sys
   11-Apr-2004  03:21  5.1.2600.1515   16,000  Usbohci.sys
   25-Jun-2004  20:48  5.1.2600.1546  139,136  Usbport.sys
   11-Apr-2004  03:21  5.1.2600.1515   19,328  Usbuhci.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows XP Service Pack 2.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbWinXPsp2fix kbWinXPpreSP2fix kbfix kbbug KB867780 kbAudITPRO
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