SYMPTOMS
When you use Volume Shadow Copy Service (VSS) in the original version of Microsoft Windows Server 2003, you may experience one or more of the following symptoms:
- The system runs out of paged pool.
- The system uses a high amount of memory.
- The system stops responding.
This problem can occur when the copy-on-write activity starts and many data changes are occurring.
RESOLUTION
Service pack information
To resolve this problem, obtain the
latest service pack for Windows Server 2003. For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix replaces KB 887827.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, x86-based versions
|
| Swprv.dll | 5.2.3790.178 | 273,920 | 15-Jun-2004 | 20:29 | x86 | RTMQFE |
| Volsnap.sys | 5.2.3790.178 | 116,736 | 02-Jun-2004 | 20:49 | x86 | RTMQFE |
| Vssapi.dll | 5.2.3790.178 | 544,768 | 15-Jun-2004 | 20:29 | x86 | RTMQFE |
| Vssvc.exe | 5.2.3790.183 | 663,552 | 15-Jun-2004 | 19:35 | x86 | RTMQFE |
| Vss_ps.dll | 5.2.3790.178 | 18,432 | 15-Jun-2004 | 20:29 | x86 | RTMQFE |
| Ws03res.dll | 5.2.3790.165 | 46,592 | 22-Apr-2004 | 01:46 | x86 | RTMQFE |
Windows Server 2003, Itanium-based versions
|
| Swprv.dll | 5.2.3790.178 | 706,048 | 15-Jun-2004 | 05:21 | IA-64 | RTMQFE |
| Volsnap.sys | 5.2.3790.178 | 348,672 | 02-Jun-2004 | 05:50 | IA-64 | RTMQFE |
| Vssapi.dll | 5.2.3790.178 | 1,351,168 | 15-Jun-2004 | 05:21 | IA-64 | RTMQFE |
| Vssvc.exe | 5.2.3790.183 | 1,793,536 | 15-Jun-2004 | 04:36 | IA-64 | RTMQFE |
| Vss_ps.dll | 5.2.3790.178 | 28,160 | 15-Jun-2004 | 05:21 | IA-64 | RTMQFE |
| Ws03res.dll | 5.2.3790.165 | 46,080 | 21-Apr-2004 | 10:18 | IA-64 | RTMQFE |
| Wvssapi.dll | 5.2.3790.178 | 544,768 | 15-Jun-2004 | 05:29 | x86 | WOW |
| Wvss_ps.dll | 5.2.3790.178 | 18,432 | 15-Jun-2004 | 05:29 | x86 | WOW |
| Wws03res.dll | 5.2.3790.165 | 46,592 | 21-Apr-2004 | 10:46 | x86 | WOW |