The available memory gradually decreases on your Exchange 2000 Server computer (867648)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

On your Microsoft Exchange 2000 Server computer, the available memory decreases gradually over time. This symptom may be especially noticeable on a public folder server. When the available memory becomes too low, you must restart your server to regain functionality.

CAUSE

This problem occurs because allocated memory is not freed correctly when a specific Exchange 2000 function is called. The function is called every time that a replication message is sent. Therefore, the symptom is more noticeable on a public folder server, where both content replication and hierarchy replication occur.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

This hotfix has the following prerequisites:
  • You must be running Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information about how to obtain the latest Exchange 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

    301378 How to obtain the latest Exchange 2000 Server service pack

  • You must have the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup installed. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

    870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, the Microsoft Exchange Information Store service and its dependent services are automatically restarted during the hotfix installation.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   13-Sep-2004  04:47  6.0.6617.6      2,310,144  Mdbmsg.dll       
   12-Sep-2004  05:02  6.0.6617.6      4,685,824  Store.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages

Modification Type:MinorLast Reviewed:9/29/2005
Keywords:kbQFE kbfix kbExchange2000preSP4fix kbbug KB867648 kbAudITPRO
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