Print Manager DOS Timeout: System Call Level Incorrect (86865)
This article was previously published under Q86865
SYMPTOMS
The following information applies to Microsoft LAN Manager running
under OS/2 version 1.30.1.
When choosing DOS Timeout from the Print Manager's Setup menu, the
error message "The system call level is not correct" may appear.
CAUSE
If you are using Hewlett-Packard's (HP) OS/2 Network Printer
Interface software in conjunction with Microsoft OS/2 for LAN
Manager (shipped with Microsoft LAN Manager version 2.1), this
error message is the result of a DLL (dynamic-link library)
conflict.
RESOLUTION
Assuming a default installation of HP's software, the reference to
the PMSPL.DLL and SPL1B.DLL files must be removed. This can be
accomplished in one of the following two ways:
- Change the location of any DLL necessary for the HP software to
function, and remove any reference to the PMSPL.DLL and
SPL1B.DLL files, which come with the HP product.
- Remove the C:\HPNETPRN reference in LIBPATH.
- Copy the language-specific DLL (HPNPENG.DLL for English) to a
directory that is in the LIBPATH (for example, C:\OS2\DLL).
- Reboot the server.
-or-
- Remove or rename the PMSPL.DLL and SPL1B.DLL files that exist in
the C:\HPNETPRN directory. Because these files are in use by
Print Manager, it will be necessary to boot from a floppy disk:
- Boot the server from HPFS Recover Disk 1 (or Disk 2).
- Rename or remove the PMSPL.DLL and SPL1B.DLL files that
appear in the C:\HPNETPRN directory.
- Reboot the server.
| Modification Type: |
Major |
Last Reviewed: |
2/15/2002 |
| Keywords: |
KB86865 |
|