PC Cillin Anti-Virus Software May Hang Windows Applications (86326)
The information in this article applies to:
- Microsoft Windows 3.1
- Microsoft Windows 3.11
This article was previously published under Q86326 SYMPTOMS
If the PC Cillin anti-virus program is in memory on your system while
Microsoft Windows version 3.1 or a Windows-based application is running,
you may receive the following error messages and your system may stop
responding (hang):
Divide overflow
Sharing Violation
PC Cillin may cause the following message to appear if you use the 32-bit
disk access Virtual memory option in Windows 3.1:
The Microsoft Windows 32-bit disk driver (WDCTRL) cannot be loaded.
There is unrecognizable disk software installed on this computer.
PC Cillin may cause the Windows application Setup program to fail at 7
percent completion with the following message:
The following disk error was detected:
The listed file was not copied - error writing UNINSTALL.EXE
You may receive these error messages when running the Setup program for
such Windows-based applications as Microsoft Word for Windows or Microsoft
Excel for Windows.
WORKAROUND
If you remove the references to PC Cillin from your system's AUTOEXEC.BAT
and CONFIG.SYS files, and restart your computer, these error messages
should not occur.
The PC Cillin product included here is manufactured by a vendor independent
of Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
| Modification Type: | Major | Last Reviewed: | 10/12/2003 |
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| Keywords: | KB86326 |
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