Bitstream Fontware Installation Kit: Information and Errors (85544)

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Common Problems

1. When trying to make fonts for Windows- and non-Windows-based applications, you may receive an error message stating that Windows fonts are not the same as non-Windows fonts made for the same printer.
   
   In some cases, fonts for Microsoft Windows and non-Windows applications cannot be made simultaneously, even though the fonts are for the same laser printer. This is because non-Windows-based applications require fonts in a different form for that printer. Make the fonts for Microsoft Windows, then make the fonts for non-Windows-based applications.
2. When you make fonts with the Bitstream Fontware Installation Kit, not all the phases can be completed.
   
   The system may be out of memory. Check the Fontware error log for this "make fonts" session to see if this is the case. If it is, there may be memory-resident programs or device drivers loaded in the system that you can remove temporarily. Make backup copies of the CONFIG.SYS and AUTOEXEC.BAT files, edit the original files to increase the amount of free memory, then reboot the computer under this new configuration.
3. The Bitstream Fontware Installation Kit never asks for disk 2 of the Bitstream Scalable Typeface Package.
   
   Some files in the Bitstream Scalable Typeface Package may not be needed, depending on the devices selected when Fontware was set up. If the kit doesn't need disk 2 of the Bitstream Scalable Typeface Package, it won't ask for it.
4. The Bitstream Fontware Installation Kit cannot be used to install Bitstream SoftFonts.
   
   Although SoftFonts and Fontware are both made by Bitstream, they are separate products. SoftFonts should be installed using the SoftFont Installer provided with the Hewlett-Packard (HP) LaserJet printer driver.

Error Messages

1. After you press F10 to make fonts, the following error may occur:
   Time and Space Estimates. Not enough disk space available
   Delete some font requests and check the estimates again. The Bitstream Fontware Installation Kit (FIK) has checked the available disk space against its space estimates and determined that there is not enough room on the disk.
2. When you are making fonts, the following error may occur:
   Some typeface information missing. Go to Add/Delete Bitstream Fontware Typefaces
   You selected a typeface that the Bitstream Fontware Installation Kit does not find on the system, even though the name is listed in the Make Fonts Windows. This may happen if both a PostScript PDL and a non-PostScript PDL printer are installed and the typeface was added before setting up Fontware support for the PostScript PDL printer. Choose Add/Delete Bitstream Fontware Typefaces, and add the typeface again. Then make the fonts.
   
   If you are attempting to make PostScript PDL fonts from the free Dutch and Swiss typefaces, the same error message may occur. Times Roman and Helvetica are resident on most PostScript PDL printers; the files needed for Dutch and Swiss PostScript PDL fonts are not shipped with the starter kit. Either purchase Bitstream Scalable Typeface Packages for Dutch and Swiss, or select Times Roman and Helvetica in the Windows application.
3. If you request point sizes for a Symbol typeface, the following message may occur:
   This typeface requires a different character set. Go to the Control Panel and select a different character set
   Go to the Fontware Control Panel and select one of the symbol character sets available to make fonts for the device(s). Symbol typefaces require special symbol character sets.
4. When adding typefaces in Fontware the following message may occur:
   Warning: Those typefaces that were copied may not be usable for making PostScript PDL Printer fonts
   This means that ESC was pressed before adding the second typeface disk that contains information Fontware needs to make fonts for PostScript PDL printers. Try adding the typeface again.
5. When setting up Fontware and adding a typeface, the following message may occur:
   Unable to copy all typeface information. Errors occurred while copying typefaces.
   This message is generated when the Fontware kit is unable to read from the disk it is trying to copy. If using a backup of a Fontware Installation Kit disk or a Bitstream Scalable Typeface disk, exit the kit, make a new backup copy, and try again. If the disk is an original typeface disk, obtain a replacement disk.
6. The following message may occur when you enter the Fontware directory name while running the Fontware Setup program.
   Unable to make this directory. Choose a different directory
   You have entered a directory name that the kit cannot create on the hard disk. Press ESC and enter a different directory name. This may indicate a general problem with writing to the hard disk, or may be the name of a file that already exists. (Note that Fontware will not accept any directory name that MS-DOS does not accept as a directory name.)
7. When exiting Fontware during setup, the following message may occur:
   Warning: Aborting the setup process at this stage may leave your Fontware directory in an unusable state, requiring a complete reinstallation of Fontware. Do you want to abort setup?
   This message occurs only after Fontware has begun copying files. The Fontware Setup program is not completed at the time of exiting Fontware because some files may be in an unusable state on the hard disk. Fontware for Microsoft Windows may need to be reinstalled. If Fontware for non-Windows-based applications is set up in the same Fontware directory, Fontware for those applications may also need to be set up.