PSP.EXE 3.1 or Earlier May Causes Windows 3.1 to Fail (85485)
The information in this article applies to:
- Microsoft Windows 3.1
- Microsoft Windows 3.11
This article was previously published under Q85485 SYMPTOMS
When you run PSP.EXE version 3.1 or earlier under Microsoft Windows
version 3.1, your system may stop responding (hang or lock up). MS-DOS
programs lock up and you are unable to return to Windows. Windows or
Windows applications may suddenly fail without an error message.
CAUSE
The problem is caused by another person on the network sending a print
job to the non-dedicated print server running PSP.EXE. When the print
job is captured by PSPrint, the user's machine hangs. The computer locks
almost immediately when going to the MS-DOS command prompt or within a
few commands after starting the MS-DOS session through Microsoft Windows
when PSPrint is loaded before starting Windows.
WORKAROUND
To work around this problem, disable PSP.EXE before starting Microsoft
Windows.
MORE INFORMATION
PSP.EXE is a terminate-and-stay-resident program (TSR) commonly
loaded in the AUTOEXEC.BAT file or through a network batch file to
support printing on a non-dedicated print server. PSPrint is a network
non-dedicated printer driver that is run only on the computer that is
physically attached to a shared printer. Users that send print jobs to
the non-dedicated print server use the companion program QSLIM.EXE.
PSPrint is manufactured by Brightwork Development. They are aware of
an incompatibility problem with Microsoft Windows version 3.1 and are
working on correcting the problem.
For more information, contact Brightwork.
The product included here is manufactured by a vendor independent of
Microsoft; we make no warranty, implied or otherwise, regarding this
product's performance or reliability.
| Modification Type: | Major | Last Reviewed: | 10/13/2003 |
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| Keywords: | KB85485 |
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