Outdated or Incorrect Sound Driver May Cause System to Hang (85307)
The information in this article applies to:
- Microsoft Windows 3.1
- Microsoft Windows 3.11
This article was previously published under Q85307 SYMPTOMS
You have a sound card installed on your system, and Microsoft Windows stops
responding (hangs) when starting or exiting.
CAUSE
An outdated or inappropriate sound driver may be causing the problem.
WORKAROUND
Disable the system exit sound. To disable the sound, follow these steps:
- Choose the Sound icon in Control Panel. In the Events box, select
Windows Start or Windows Exit (depending on when the problem occurs).
- In the Files box, select <none>.
- Choose the OK button.
You can accomplish the same thing by editing the WIN.INI file as follows.
- Open the WIN.INI file in a text editor (Windows Notepad, for example).
- Comment out the following line in the [sounds] section
SystemExit=chimes.wav,Windows Exit
by placing a semicolon in front of the line, as follows:
;SystemExit=chimes.wav,Windows Exit
MORE INFORMATION
Updated drivers are often available from the original equipment
manufacturer (OEM).
Windows may also hang on exit if there is a hardware conflict with some
other device. Contact the sound card manufacturer to verify your sound card
is correctly installed.
| Modification Type: | Major | Last Reviewed: | 10/14/2003 |
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| Keywords: | KB85307 |
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