You cannot view the Subject field, the Location field, or the Reminder list in an appointment when you use Exchange 2000 Server Outlook Web Access (843417)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

After you use Microsoft Exchange 2000 Server Outlook Web Access to create an appointment for yourself that does not include any other attendees, when you try to view the appointment in Outlook Web Access, you cannot see the Subject field, the Location field, or the Reminder list.

CAUSE

This problem may occur if the XML code for the appointment is malformed.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version         Size       File name
   --------------------------------------------------------------
   13-Jul-2004  03:33  6.0.6610.0      3,735,552  Wmtemplates.dll

WORKAROUND

To work around this problem, use Microsoft Outlook instead of Outlook Web Access to view the appointment. You can then see the Subject field, the Location field, and the Reminder list.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbfix kbExchange2000preSP4fix kbbug KB843417 kbAudITPRO
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