Only part of an e-mail message is delivered when the message is sent through the Exchange SMTP Connector on your Exchange 2000 Server computer (843401)

SYMPTOMS

When your Microsoft Exchange 2000 Server computer sends an e-mail message to an external Simple Mail Transfer Protocol (SMTP) server, the external SMTP server only receives a part of the message. Therefore, the recipient receives an incomplete message.

The e-mail message may remain stuck in the delivery queue of your Exchange 2000 computer. If it does, your Exchange 2000 computer continually retries to send the message to the external SMTP server. Every time that a retry occurs, the external SMTP server only receives a part of the message. The external SMTP server sends the partial message to the recipient multiple times.

CAUSE

This problem may occur if the following conditions are true:

Exchange 2000 is running on a Microsoft Windows 2000 Server-based computer.
The e-mail message contains several lines in the message body that start with a period.
The e-mail message is sent through the Exchange SMTP Connector.

In this case, the Exchange SMTP Connector may incorrectly send data that indicates the end of the DATA command in the middle of a data sequence.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Windows 2000 Service Pack 3 or a later version.

Restart requirement

You must restart your computer after you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   21-Jul-2004  21:21  5.0.2195.6960      44,816  Fcachdll.dll

MORE INFORMATION

For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages