Some of the slide show objects are missing or the background color changes to black when you play a slide show in PowerPoint 2003 (843244)


The information in this article applies to:

  • Microsoft Office PowerPoint 2003
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you play a Microsoft Office PowerPoint 2003 slide show, some objects may not appear in the slide show or the background color of some slides changes to black.

CAUSE

This problem may occur if either of the following conditions is true:
  • You start the PowerPoint 2003 slide show from a Microsoft Visual Basic program.
  • You continuously loop the PowerPoint 2003 presentation.
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003



After you install the service pack, follow the steps that are listed in the "More Information" section of the article to set the Hotfix12661 registry key and to activate the hotfix.

Hotfix information

How to obtain the hotfix

This issue is fixed in the Microsoft Office 2003 post-Service Pack 1 Hotfix Package that is dated August 20, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

840656 Description of the Office 2003 post-Service Pack 1 hotfix package: August 20, 2004

After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the Hotfix12661 registry key and to activate the hotfix.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Office 2003 Service Pack 2.

MORE INFORMATION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To activate this hotfix, follow these steps:
  1. Quit PowerPoint 2003.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate, and then click to select the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\Draw

  5. After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD Value.
  6. Type Hotfix12661, and then press ENTER.
  7. Right-click Hotfix12661, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to quit Registry Editor.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbOffice2003SP2fix kbOffice2003preSP2fix kbbug kbfix KB843244 kbAudEndUser
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