You are not alerted by e-mail from a SharePoint Server 2003 site (843185)


The information in this article applies to:

  • Microsoft Office SharePoint Portal Server 2003
  • Microsoft Windows SharePoint Services

SYMPTOMS

You configure a Microsoft SharePoint Portal Server Web site to send you an e-mail notification to alert you about changes in a list, in a document library, or on a discussion board. However, you do not receive any e-mail notifications when the changes are made.

CAUSE

This problem occurs when the following conditions are true:
  • The Portal Site Name contains a comma or a semicolon.
  • The Portal Site Name contains at least two blank spaces.
  • The SharePoint site uses a Simple Mail Transfer Protocol (SMTP) server to send the e-mail notifications.
The SMTP server may interpret commas and semicolons as address delimiters. Therefore, the SMTP server breaks the name of your SharePoint site into two different, non-resolvable e-mail addresses.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest SharePoint Portal Server 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Microsoft Office SharePoint Portal Server 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for SharePoint Portal Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889380 How to obtain the latest service pack for SharePoint Portal Server 2003

Hotfix information

How to obtain the hotfix

This issue is fixed in the SharePoint Portal Server 2003 post-Service Pack 1 Hotfix Package that is dated September 17, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

883919 Description of the SharePoint Portal Server 2003 post-Service Pack 1 hotfix package: September 17, 2004

WORKAROUND

To work around this issue, follow these steps:
  1. On the SharePoint Portal site home page, click Site Settings.
  2. Click Change portal site properties and SharePoint site creation settings.
  3. In the Portal Site Name box, change the portal site name in one of the following ways:
    • Remove the commas and the semicolons from the portal site name.
    • Use the backslash character to escape the commas or the semicolons.
    • Put quotation marks around the portal site name.
  4. Click OK.
  5. Start Microsoft Internet Explorer.
  6. Navigate to the following SharePoint site:

    http://servername/_layouts/1033/ListContentSources.aspx

  7. On the Content Source Name menu, click Full Update.
  8. Quit Internet Explorer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in SharePoint Portal Server 2003 Service Pack 2.
Modification Type:MajorLast Reviewed:8/1/2006
Keywords:kbSharePtPortalSvr2003SP2fix kbQFE KBHotfixServer kbSharePtPortalSvr2003preSP2fix kbService kbServer kbemail kbfix kbBug KB843185 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.