You receive a "The page cannot be found" error message when you perform a knowledge base search by using the Microsoft CRM Knowledge Base Manager (843170)


The information in this article applies to:

  • Microsoft Business Solutions CRM Customer Service, when used with:
    • Microsoft CRM 1.2
  • Microsoft CRM 1.2
CRM SE:829

SYMPTOMS

When you perform a knowledge base search by using the Microsoft Business Solutions CRM 1.2 Knowledge Base Manager, you receive the following HTTP 404 error message:
The page cannot be found.

CAUSE

In the Home_managekb.aspx page in Microsoft CRM 1.2, an incorrect setting in line 51 causes this problem. Line 51 incorrectly sets the crmGrid.document.location setting to the following variable that is undefined:

_sGridQueueUrl

WORKAROUND

To work around this problem, follow these steps:
  1. In the Microsoft CRM Web client, click GoTo, point to Service, and then click KB Manager.
  2. Click Draft on the Article Queues tab.
  3. Click the Search tab.
  4. Type the words that you want to search for in the Search For box, and then click Search.
  5. Click the Article Queues tab, and then click Published.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem is scheduled to be fixed in Microsoft Business Solutions CRM 2.0.

MORE INFORMATION

Steps to reproduce the problem

  1. In the Microsoft CRM Web client, click GoTo, point to Service, and then click KB Manager.
  2. Click the Search tab.
  3. Type the words that you want to search for in the Search For box, and then click Search.
  4. Click the Article Queues tab, and then click Published.
Modification Type:MinorLast Reviewed:9/7/2006
Keywords:kbMBSMigrate kbBug KB843170 kbAudEndUser kbAudITPRO kbAudDeveloper
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