CAUSE
This problem may occur if the following conditions are true:
- The public folders are located on a server that is running either Exchange 2003 or Exchange 2003 Service Pack 1 (SP1).
- After you create shortcuts to the public folders in Outlook, more mail-enabled subfolders are added to the public folders to which you created shortcuts.
In this scenario, Exchange 2003 may incorrectly determine the number of unread items that are contained in the public folder.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To install this hotfix, you must have Exchange 2003 Service Pack 1 (SP1) installed.
For more information about how to obtain Exchange 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
836993
How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart the computer after you install this hotfix. However, the following Microsoft Exchange services are automatically stopped and then restarted during the hotfix installation:
- The Microsoft Exchange Event service
- The Microsoft Exchange Information Store service
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
10-Aug-2004 08:01 6.5.7232.25 3,230,720 Mdbmsg.dll
10-Aug-2004 08:35 6.5.7232.25 5,130,752 Store.exe