SYMPTOMS
When you collect performance data on a Microsoft Windows Server 2003-based computer, the access light on the floppy disk drive may flash continuously. This flashing indicates that the floppy disk is being accessed.
The following Error event may also be logged: Event Type: Error
Event Source: Perflib
Event Category: None
Event ID: 1010
Description: The Collect Procedure for the "PerfDisk" service in DLL "C:\WINNT\system32\perfdisk.dll" generated an exception or returned an invalid status. Performance data returned by counter DLL will be not be returned in Perf Data Block. Exception or status code returned is data DWORD 0. Data: 0000: 6f 10 00 00You may also experience this problem if you install the hotfix that is described in the following article on a Microsoft Windows 2000-based computer:
838039 You receive a "There is no disk" error message when you try to run a PerfMon log
RESOLUTION
Windows Server 2003
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesNo prerequisites are required.Restart requirementYou do not have to restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit versions Date Time Version Size File name
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04-Jun-2004 02:09 5.2.3790.181 25,600 Wperfdisk.dll
04-Jun-2004 02:09 5.2.3790.181 25,600 Perfdisk.dll
Windows Server 2003, 64-bit Itanium-based versions Date Time Version Size File name
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04-Jun-2004 02:09 5.2.3790.181 25,600 Wperfdisk.dll
04-Jun-2004 02:12 5.2.3790.181 56,320 Perfdisk.dll
Windows 2000
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesNo prerequisites are required.Restart requirementYou do not have to restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
03-Jun-2004 14:01 5.0.2195.6938 25,360 Perfdisk.dll