You receive an error message when you connect to POP3 and SMTP servers that use NTLM version 1 in Entourage 2004 for Mac (842882)

The information in this article applies to:

Microsoft Entourage 2004 for Mac

SYMPTOMS

When you try to send or to receive e-mail messages in Microsoft Entourage 2004 for Mac, you may receive an error message that is similar to one of the following:

Error message 1

Authentication failed because Entourage doesn't support any of the available authentication methods.

Error message 2

Mail could not be received at this time. The server for account "xxxxx" returned the error "command not implemented." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?

CAUSE

This problem occurs when the Post Office Protocol version 3 (POP3) server or the Simple Mail Transfer Protocol (SMTP) server uses NTLM version 1 authentication. Entourage 2004 for Mac no longer supports NTLM version 1 authentication.

Note Earlier versions of MSN, The Microsoft Network, POP3 servers or SMTP servers may still use NTLM version 1 authentication.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to migrate an earlier MSN account to a Hotmail account, visit the following Microsoft Web site, and then download Microsoft MSN Messenger for Mac:

http://www.microsoft.com/mac/downloads.aspx

For additional information about how to set up a Hotmail account in Microsoft Entourage, click the following article number to view the article in the Microsoft Knowledge Base:

272573 How to set up Entourage to send and receive Hotmail

Modification Type:	Major	Last Reviewed:	7/9/2004
Keywords:	kbprb KB842882 kbAudEndUser