"STOP 0x000000D1" error message when Windows Server 2003 is under a heavy network load (842840)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

SYMPTOMS

Your Microsoft Windows Server 2003-based computer may intermittently stop responding (hang), and you may receive a "STOP D1 (DRIVER_IRQL_NOT_LESS_OR_EQUAL)" error message on a blue screen that is similar to the following:
***STOP 0x000000D1 (parameter1 , parameter2, parameter3, parameter4) Tcipip.sys

CAUSE

This problem may occur during a period of high network use. The problem is most likely to occur on a Windows Server 2003-based computer that uses two or more processors or that uses a single processor with hyperthreading enabled. The problem occurs because, during the fast retransmit of a segment, the segment has already been acknowledged with a TCP acknowledgment (ACK).

RESOLUTION

To resolve this problem, download and install the hotfix that is described in the following Microsoft Knowledge Base article:

840711 A NULL IP address is assigned to the network adapter in a Windows Server 2003-based computer

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:11/10/2005
Keywords:kberrmsg kbQFE kbfix kbBug kbExchange2003preSP1fix KB842840 kbAudITPRO
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