FIX: You may receive an "Unable to recover checkpoint for the checkpoint" error message for event 2078 (842839)

SYMPTOMS

When a computer that is running Microsoft Message Queuing (also known as MSMQ) is unplugged, experiences a Stop error or restarts unexpectedly, you may receive any one of the following event error messages:

Event error message 1

Event Type: Error
Event Source: MSMQ
Event Category: Kernel
Event ID: 2078
Date: 1/1/2004
Time: 12:00:00 PM
User: N/A
Computer: Server

Description: Unable to recover checkpoint for the checkpoint. For more information, see Help and Support Center at http://support.microsoft.com.

Event error message 2

Event Type: Error
Event Source: MSMQ
Event Category: Kernel
Event ID: 2053
Date: 1/1/2004
Time: 12:00:00PM
User: N/A
Computer: Server
Description: Unable to initialize the incoming sequences hash table. For more information, see Help and Support Center at http://support.microsoft.com.

Event error message 3

Event Type: Error
Event Source: MSMQ
Event Category: Kernel
Event ID: 2077
Date: 1/1/2004
Time: 12:00:00 PM
User: N/A
Computer: Server
Description: Unable to save %1 for the checkpoint. Message Queuing cannot operate reliably without the checkpoint. For more information, see Help and Support Center at http://support.microsoft.com.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version    Size       File name
   ----------------------------------------------------------------------------------
   27-May-2004  13:24  5.0.0.792    291,088  Mq1repl.dll
   22-Dec-2003  19:26  5.0.0.791     14,096  Mq1sync.exe
   11-May-2004  12:34  5.0.0.794     76,944  Mqac.sys
   27-May-2004  13:24  5.0.0.791    217,360  Mqads.dll
   20-Sep-2003  16:23  5.0.0.761     25,360  Mqbkup.exe
   27-May-2004  13:24  5.0.0.785     76,560  Mqdscli.dll
   27-May-2004  13:24  5.0.0.773     42,256  Mqdssrv.dll
   22-Dec-2003  19:26  5.0.0.791     98,064  Mqmig.exe
   27-May-2004  13:24  5.0.0.791    266,512  Mqmigrat.dll
   27-May-2004  13:24  5.0.0.793    222,480  Mqoa.dll
   27-May-2004  13:24  5.0.0.784     10,000  Mqperf.dll
   27-May-2004  13:24  5.0.0.796    436,496  Mqqm.dll
   27-May-2004  13:24  5.0.0.778    102,672  Mqrt.dll
   27-May-2004  13:24  5.0.0.776     70,928  Mqsec.dll
   27-May-2004  13:24  5.0.0.783    400,656  Mqsnap.dll
   27-May-2004  13:24  5.0.0.762     23,824  Mqupgrd.dll
   27-May-2004  13:24  5.0.0.793    110,864  Mqutil.dll
   27-May-2004  13:24  5.0.0.748     64,784  Msmq.cpl
   27-May-2004  14:22  5.4.15.0     644,600  Windows2000-kb842839-x86-enu-symbols.exe
   27-May-2004  14:22  5.4.15.0   1,086,456  Windows2000-kb842839-x86-enu.exe

MORE INFORMATION

You may continue to receive the following error messages:

Error message 1

Mon Nov 15 15:44:56 2004
Error 7031 from Service Control Manager
The Message Queuing service terminated unexpectedly. It has done this 5 time(s).
The following corrective action will be taken in 0 milliseconds: No action.

Error message 2

Mon Nov 15 15:44:55 2004
Error 2077 from MSMQ
Unable to save Checkpoint for the checkpoint. Message Queuing cannot operate reliably without the checkpoint.

This problem occurs because, when the MsDtcLog.dll file was updated in Windows 2000 SP4, the changes were not copied to the MqLogMgr.dll file. The MqLogMgr.dll file is a copy of the MsDtcLog.dll file. The changes in the MsDtcLog.dll file will resolve these remaining errors. To update the MqLogMgr.dll file, you can copy the MsDtcLog.mgr file to the MqLogMgr.dll file. To do this, follow these steps:

Start the computer in Safe Mode.
At a command prompt, type the following two commands. Press ENTER after each command.
Rename %windir%\system32\mqlogmgr.dll to %windir%\system32\mqlogmgr.bak
Copy %windir%\system32\msdtclog.dll to %windir%\system32\mqlogmgr.dll

Note This command is not a typographical error.
Restart the computer.

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages