Your Windows 2000 Server-based computer stops responding when you run Norton AntiVirus and SymEvent driver version 11.0:0.13 from Symantec (842716)

The information in this article applies to:

Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Server

For information about how to contact Norton Utilities and how to contact Symantec Norton Group, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

SYMPTOMS

One or more of the following behaviors may occur when you run Norton AntiVirus and SymEvent driver version 11.0:0.13 from Symantec on your Microsoft Windows 2000 Server-based computer:

Your server loses network connectivity with client computers. The following event ID message is logged in the system event log: Event ID: 2020
Source: Srv
Description:
The server was unable to allocate from the system paged pool because the pool was empty.
Your server stops responding.
Unexpected failovers occur in a clustered environment.

RESOLUTION

To resolve this issue, install the latest SymEvent driver. For information about how to do this, visit the following Symantec Web site:

http://www.symantec.com/techsupp/files/symevnt/symevnt.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

STATUS

This problem was first corrected in SymEvent driver version 11.3.0.17.

MORE INFORMATION

The symptoms are temporarily resolved if you restart your server.

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

272568 Event ID 2019 or 2020 or "Insufficient system resources" error returned when logging on

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	6/6/2006
Keywords:	kbprb KB842716 kbAudITPRO