SYMPTOMS
Your Microsoft Windows 2000-based server may quit unexpectedly. Additionally, you may receive an error message that is similar to the following:
STOP: 0x0000001E (Parameter, Parameter, Parameter, Parameter)
KMODE_EXCEPTION_NOT_HANDLED
Address Address base at Address, Date Stamp Date_Stamp - win32k.sys
These symptoms typically occur on a computer that you use as a print server or in another role that also demands a heavy load of font operations.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Windows 2000 Service Pack 3 or later.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
24-Mar-2004 02:17 5.0.2195.6824 42,256 Basesrv.dll
21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe
19-Jun-2003 20:05 5.0.2195.6660 233,744 Gdi32.dll
24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll
24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll
02-Jun-2004 16:09 5.0.2195.6930 335,120 Msgina.dll
24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys
24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll
05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll
02-Jun-2004 01:13 5.0.2195.6936 1,631,216 Win32k.sys
11-Mar-2004 02:37 5.0.2195.6898 181,520 Winlogon.exe
25-Sep-2003 18:08 5.0.2195.6826 243,984 Winsrv.dll
24-Mar-2004 02:17 5.0.2195.6897 742,160 Uniproc\Kernel32.dll
02-Jun-2004 01:13 5.0.2195.6936 1,631,216 Uniproc\Win32k.sys
25-Sep-2003 18:08 5.0.2195.6826 243,984 Uniproc\Winsrv.dll