You see a blank preview pane after you access a folder with a home page that is redirected to an .xml file (842527)


The information in this article applies to:

  • Microsoft Internet Explorer version 6 for Windows 98
  • Microsoft Internet Explorer version 6 for Windows 98 Second Edition
  • Microsoft Internet Explorer version 6 for Windows Millennium Edition
  • Microsoft Internet Explorer version 6 for Windows NT 4.0
  • Microsoft Internet Explorer version 6 for Windows 2000
  • Microsoft Internet Explorer version 6 for Windows XP
  • Microsoft Office Outlook 2003

SYMPTOMS

If you access a Microsoft Office Outlook 2003 folder that has a home page and then access another Outlook folder, a blank preview pane may be displayed. The blank preview pane appears instead of an Outlook item such as an e-mail message. This symptom may occur if all the following conditions are true:
  • You access an Outlook folder that has a home page.
  • The Outlook folder home page redirects to an .xml file.
  • You access the Outlook folder home page that redirects to an .xml file, and then access another Outlook folder.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Internet Explorer 6 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name
   --------------------------------------------------------
   27-May-2004  04:24  6.0.2800.1438  2,690,560  Mshtml.dll

STATUS

Microsoft has confirmed that this is a problem in Internet Explorer 6.
Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbIE600sp2fix kbIE600preSP2fix kbfix kbbug KB842527 kbAudEndUser
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