A storage group stops responding on a computer that is running Exchange Server 2003 or Exchange 2000 Server (842416)

RESOLUTION

Exchange Server 2003 hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must be running Exchange Server 2003 Service Pack 1 (SP1). For more information about how to obtain Exchange Server 2003 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the following Microsoft Exchange services are automatically stopped and then restarted during the hotfix installation:

• Microsoft Exchange Event
• Microsoft Exchange Information Store

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-Jul-2004  00:57  6.5.7232.10     5,130,240  Store.exe        

Exchange 2000 Server hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

The hotfix has the following prerequisites:

• You must be running Exchange 2000 Server Service Pack 3. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

  301378 How to obtain the latest Exchange 2000 Server service pack

• You must have the Exchange 2000 Server post-Service Pack 3 update rollup installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

  870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 Update Rollup

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the following Microsoft Exchange services are automatically stopped and then restarted during the hotfix installation:

• Microsoft Exchange POP3
• Microsoft Exchange Event
• Microsoft Exchange IMAP4
• Microsoft Exchange Information Store

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   02-Jul-2004  02:54  6.0.6605.0      4,673,536  Store.exe