You cannot connect to Live Meeting through your internal network with Internet Explorer 5.2 for Macintosh (842381)


The information in this article applies to:

  • Microsoft Office Live Meeting
  • Microsoft Internet Explorer 5.2.x for Macintosh, when used with:
    • the operating system: Mac OS X

SYMPTOMS

You cannot join or host a Microsoft Office Live Meeting session on your internal network by using Microsoft Internet Explorer 5.2 for Macintosh and Mac OS X 10.3.2 or earlier.

CAUSE

This problem occurs because Internet Explorer on the Mac OS X 10.3, 10.3.1, and 10.3.2 uses Java version 1.4.1 to run Java applets. Mac OS X 10.2.x uses Java 1.3.1. These versions of the Java do not correctly handle communications to some proxy servers from Java applets on a computer that is running the Mac version of Internet Explorer.

RESOLUTION

To resolve this problem, you must upgrade Mac OS X version 10.3 or 10.3.1 to version Mac OS X 10.3.3 or later. You must also upgrade the Java Virtual Machine 1.4.1 to Java Virtual Machine 1.4.2. To do this, follow these steps:

Upgrade to Mac OS X version 10.3.3

  1. Click Software Update on the Apple menu.
  2. On the Update Software tab, click Check Now.
  3. Click to select the Mac OS X Combine Update 10.3.3 check box.
  4. Click Install.
  5. Type the administrator name and password, and then click OK.

Upgrade to Java 1.4.2

  1. Click Software Update on the Apple menu.
  2. On the Update Software tab, click Check Now.
  3. Click to select the Java 1.4.2 check box.
  4. Click Install.
  5. Type the administrator name and password, and then click OK.

WORKAROUND

To work around this problem on Mac OS X 10.2.5 or earlier, you must update to Mac OS 10.2.8 and Java 1.4.1, and then use Safari to log on to the Live Meeting Web site. To do this, follow these steps:

Upgrade to Mac OS X version 10.2.8

  1. Click Software Update on the Apple menu.
  2. On the Update Software tab, click Check Now.
  3. Click to select the Mac OS X Update Combo 10.2.8 check box.
  4. Click Install.
  5. Type the administrator name and password, and then click OK.

Upgrade to Java 1.4.1

  1. Click Software Update on the Apple menu.
  2. On the Update Software tab, click Check Now.
  3. Click to select the Java 1.4.1 Update 1 check box.
  4. Click Install.
  5. Type the administrator name and password, and then click OK.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:8/6/2004
Keywords:kbtshoot kbprb KB842381 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.