FIX: The Catalog DTS task does not bring over all products in virtual catalog and causes unknowns in a sales report in Commerce Server 2002 (842354)


The information in this article applies to:

  • Microsoft Commerce Server 2002
  • Microsoft Commerce Server 2002 SP1
  • Microsoft Commerce Server 2002 SP2
  • Microsoft Commerce Server 2002, Service Pack 3 (SP3)

SYMPTOMS

In Microsoft Commerce Server 2002, you may notice that the product sales report shows sales that occur in an unknown category. This behavior occurs because the Catalog Data Transformation Services (DTS) task does not export all products in virtual catalogs to the Data Warehouse. This behavior causes unknowns to appear in the report if that product had been previously purchased.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Commerce Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Commerce Server 2002 Service Pack 3 (SP3)

Restart requirement

You do not have to restart the computer after applying this hotfix.

Hotfix replacement information

This hotfix replaces Q842352.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version     Size       File name
   --------------------------------------------------------
   14-May-2004  17:51  4.5.3811.0  1,127,146  Cdtstasks.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

You may also see products in an unknown category if a product was ordered from a virtual catalog and then was removed later from that virtual catalog. This hotfix will not prevent this behavior. To avoid this behavior, delete products from the base catalog instead of removing them from the virtual catalog. When you delete a product from a base catalog, the deletedproducts table is updated for the base catalog and for any virtual catalogs that the product belongs to.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbfix kbBug kbCommServ2002preSP4fix KB842354 kbAudDeveloper
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