A Microsoft Business Solutions CRM 1.2 hotfix rollup package is available to resolve the problems that are described in article 842167 and in article 839167 (842343)


The information in this article applies to:

  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 1.2
  • Microsoft CRM 1.2
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

You might experience any one or more of the issues that are described in the following Microsoft Knowledge Base articles:

842167 You receive an error message when you try to open a past-due activity in Microsoft CRM 1.2

839167 You experience slow synchronization performance when you go offline in Microsoft CRM 1.2 Sales for Outlook

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft Business Solutions CRM that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Install this hotfix on computers that are running Microsoft CRM 1.2 Server.

Prerequisites

To install this hotfix, you must have installed Microsoft CRM version 1.2.

Removal information

You cannot remove this hotfix.

Restart requirement

You do not have to restart the computer after you install this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Date         Time   Version            Size    File name
--------------------------------------------------------------
  10-Dec-2004  20:12  1.2.3297.116      600,808  Crmrichclientsync.dll

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft product updates, see the following articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Modification Type:MinorLast Reviewed:9/8/2006
Keywords:kbBug kbMBSMigrate kbQFE kbHotfixServer kbpubtypekc KB842343 kbAudDeveloper
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