"Windows Installer" message appears every time that you start the Lithuanian, the Croatian, the Estonian, or the Ukrainian language version of Access 2002 (842310)

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

Every time that you start Microsoft Access 2002, an auto-repair occurs and you receive the following message before Access 2002 starts:Windows Installer

Preparing to install...

CAUSE

This problem occurs when all the following conditions are true:

You install Microsoft Office XP Service Pack 3 (SP3).
You start one of the following language versions of Access 2002:
- Lithuanian
- Croatian
- Estonian
- Ukrainian

WORKAROUND

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this problem, follow these steps:

Quit your Office XP programs.
Click Start, click Run, type regedit in the Open box, and then click OK.
Locate the following registry subkey:
HKEY_CLASSES_ROOT\CLSID\{53230322-172B-11D0-AD40-00A0C90DC8D9}\Version
With the Version subkey selected, right-click Default in the right pane, and then click Modify.
In the Value data box, delete the value 8.0.
In the Value data box, type 8.1, and then click OK.
On the File menu, click Exit to quit Registry Editor.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP service pack