How to troubleshoot synchronization problems when you synchronize your Exchange Server mailbox with your .ost file in Outlook 2003 (842284)

SUMMARY

INTRODUCTION

Determine if the offline folders are being synchronized

1. Right-click the folder that you want to verify, and then click Properties.
2. Click the Synchronize tab. If you do not see the Synchronize tab, you did not set up your profile to use offline folders.
3. Under Statistics for this folder, verify the settings in the following fields:
   
   Last Synchronized on: Date
   
   Server folder contains:# Items
   
   Offline folder contains:# Items

1. On the Tools menu, click E-mail Accounts.
2. In the E-mail Accounts dialog box, make sure that the View or change existing e-mail accounts option is selected under the E-mail section, and then click Next.
3. In the Deliver new mail to the following location list, make sure that Mailbox - account name is selected.
4. Click the Microsoft Exchange Server object, and then click Change.
5. Confirm that the Use Cached Exchange Mode option is selected, and then click Next.
6. Click Finish, and then click OK.
7. Exit Outlook, and then reopen Outlook

Manual Synchronization

1. In the Folder List pane, click the folder that you want to synchronize.
   If you do not see the Folder List pane, click Folder List on the Go menu.
2. On the Tools menu, point to Send/Receive, and then click This Folder (Microsoft Exchange Server) to synchronize one offline folder, or click Send/Receive All to synchronize all offline folders.

Automatic Synchronization

1. On the Tools menu, click Options.
2. Click the Mail Setup tab.
3. In the Send/Receive section, click to select the Send immediately when connected check box.
4. Click Send/Receive.
5. In the Send/Receive Groups dialog box, make sure that the Perform an automatic send/receive when exiting option is selected, and then click Close.
6. Click OK.

Create a new .ost file and synchronize the offline folders again

How to create a new .ost file and synchronize the folders

1. Quit all programs.
2. Click Start, point to Search, and then click For Files or Folders.
3. In the search dialog box, click All files and folders.
4. In the All or part of the file name tab, type *.ost .
5. Do not type anything in the A word or phrase in the file box.
6. Click the hard disk in the Look in list. Then, under the More advanced options option, click to select the Include subfolders check box, and then click Search
   
   In the Name column, you see the .ost file. The default location for the .ost file is as follows.
   
   For Microsoft Windows 95 and Microsoft Windows 98

   C:\Windows\Local Settings\Application Data\Microsoft\Outlook

   For Microsoft Windows 2000, Microsoft Windows NT and Microsoft Windows XP
   

   C:\Documents and Settings\user name\Local Settings\Application Data\Microsoft\Outlook

7. Right-click the .ost file, and then click Rename. Rename the file by using a different file name extension, such as an .old file name extension instead of the .ost file name extension.
8. On the File menu, click Close.
9. Start Outlook, point to Send/receive on the Tools menu, and then click Send/Receive All.

Replace damaged Exchange Server support files

How to remove the Microsoft Exchange Server service support files

1. Click Start, point to Programs, and then click Windows Explorer.
2. Locate the Windows\System folder, and then rename the following files by using an .old file name extension.
   
   Note To rename the file, right-click the file, and then click Rename.
   • Emsabp32.dll
   • Emsmdb32.dll
   • Emsui32.dll
   Note The default location for these files is in the C:\Program Files\Common Files\System\MSMAPI\1033.

How to replace the Exchange Server service support files

1. Click Start, click Run, type control, and then click OK.
2. Double-click Add/Remove Programs.
3. Click Microsoft Office Professional Edition 2003, and then click Change.
4. Click Reinstall or Repair, and then click Reinstall Office.