You cannot save your e-mail account password in Entourage X (842266)


The information in this article applies to:

  • Microsoft Entourage X

SYMPTOMS

When you try to add your password for your e-mail account in Microsoft Entourage X, the password is not retained. This behavior occurs even if the Save password in my Mac OS keychain check box is selected.

CAUSE

This behavior occurs when the keychain entry for your e-mail account is damaged.

RESOLUTION

To resolve this problem, repair your Mac OS X keychain. To do this, follow these steps for the version of Mac OS X that is on your Macintosh computer.

Mac OS X 10.3 or later

To repair your keychain under Mac OS X 10.3 or later, follow these steps:
  1. On the Go menu, click Applications.
  2. Open the Utilities folder.
  3. Start Keychain Access.
  4. On the Windows menu, click Keychain First Aid.
  5. Type your Mac OS X logon name and password.
  6. Click Repair, and then click Start.
  7. After the repair function is completed, click Verify, and then click Start.

    Note If you receive any error messages after you click Start, repeat steps 6 and 7. If you still receive error messages after you have repeated steps 6 and 7, the keychain entry that you marked is damaged.
  8. Quit Keychain First Aid.
  9. Locate and then select the keychain entry that could not be repaired.
  10. Click Delete two times.
  11. Repeat steps 10 and 11 for each keychain entry that was not repaired.

Mac OS X 10.1 and Mac OS X 10.2

To repair your keychain under Mac OS X 10.1 and Mac OS X 10.2, you must first download the Keychain First Aid 1.0 utility from the following AppleCare Web site

http://docs.info.apple.com/article.html?artnum=107234

and then follow the instructions about how to install this utility.

To repair your keychain under Mac OS X 10.1 and Mac OS X 10.2, follow these steps:
  1. On the Go menu, click Applications.
  2. Open the Utilities folder.
  3. Start Keychain First Aid.
  4. Type your Mac OS X logon name and password.
  5. Click Repair, and then click Start.
  6. After the repair function is completed, click Verify, and then click Start.

    Note If you receive any error messages after you click Start, repeat steps 6 and 7. If you still receive error messages after you have repeated steps 6 and 7, the keychain entry that you marked is damaged.
  7. Quit Keychain First Aid.
  8. Start Keychain Access.
  9. Locate and then select the keychain entry that could not be repaired.
  10. Click Delete two times.
  11. Repeat steps 10 and 11 for each keychain entry that was not repaired.

STATUS

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:7/2/2004
Keywords:kbtshoot kbMacService kbpasswords kbemail kbprb KB842266 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.