Winfax Pro 10.02 causes Outlook 2002 to stop responding (842016)

SYMPTOMS

After you install Symantec WinFax PRO 10.02 or Symantec WinFax 10.02 Basic Edition, Microsoft Outlook 2002 may stop responding (hang) when you open an e-mail message or perform other functions in Outlook.

Note You may also receive an error message indicating that Microsoft Outlook has encountered an error and that the program must close. If you view the details of that error message, you may find that the error signature shows Hungapp as the problem module name .

RESOLUTION

To resolve this problem, contact Symantec Technical Support.

For more information about this problem and how to resolve it, see Document ID 2001110911391704 in the Symantec Knowledge Base. To view Document ID 2001110911391704 in the Symantec Knowledge Base, visit the following Symantec Web site:

http://service1.symantec.com/SUPPORT/faxprod.nsf/a74513c210251d318525688d004c147a/ea611a02f1abcef888256aff007429bb?OpenDocument&prod=WinFax%20PRO&ver=10.02%20for%20Windows%202000/NT/Me/98/XP&src=sg&pcode=winfax&svy=&csm=no

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact Symantec Technical Support, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.