SYMPTOMS
Your Microsoft Windows 2000-based computer stops responding
(hangs), and you receive an error message that is similar to the following:
Stop 0xd1 (00009789 00000002 00000001 f63c1f69)
Although
you receive this error message, no related events appear in Event Viewer.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must have Microsoft Windows 2000 Service Pack 3 installed to
apply this hotfix.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
07-Jun-2004 20:59 5.0.2195.6939 164,080 Netbt.sys