A message appears in the Check Names dialog box when an Appointment record is updated in Microsoft CRM Sales for Outlook 1.2 (841648)


The information in this article applies to:

  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 1.2
  • Microsoft CRM 1.2

SYMPTOMS

If you change an Appointment record created with Microsoft® Business Solutions CRM Sales for Outlook 1.2, for example, invite an additional Microsoft CRM user, the Check Names dialog box with the following message will be displayed:
Microsoft Office Outlook does not recognize '<domain\username>'.

This message can appear even though the Microsoft CRM user can be resolved.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

Modification Type:MinorLast Reviewed:9/8/2006
Keywords:kbMBSMigrate kbprb kbQFE kbHotfixServer KB841648 kbAudEndUser kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.